Last updated: 22/05/2026
Ketcomm IT Australia respects your privacy and is committed to protecting the personal information we collect, use, store and handle.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, request a quote, use our services, or engage with us as a client, supplier, contractor or business contact.
For the purpose of this Privacy Policy, “Ketcomm IT”, “we”, “us” and “our” refers to Ketcomm IT Australia.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to us.
The type of personal information we collect depends on how you interact with us.
We may collect:
In some cases, we may also access information stored in your systems while delivering IT support or managed services. This may include business files, email systems, user accounts, device logs, security alerts, backup data, or other information within your IT environment. We only access this information where required to provide our services, troubleshoot issues, improve security, or meet agreed service obligations.
We may collect personal information when you:
We may also collect information from third parties where it is reasonable to do so, including vendors, software providers, cloud providers, referral partners, payment providers, public business directories, and platforms used to deliver IT services.
We collect, use and handle personal information so we can:
We do not sell your personal information.
As an IT service provider, Ketcomm IT may be given access to client systems, accounts, networks, devices, cloud platforms, backups, security tools and business data.
This access is used only for legitimate service purposes, such as:
We treat client system access seriously. Our team is expected to access client environments only where required to perform authorised work.
Where possible, we encourage the use of least-privilege access, multi-factor authentication, secure password practices, audit logging and role-based permissions.
We generally do not request sensitive information unless it is necessary for a specific purpose.
Sensitive information may include information about health, race, ethnicity, religion, political opinions, trade union membership, biometric information or criminal records.
If sensitive information is provided to us, or becomes accessible to us while providing IT services, we will handle it with care and only use it for the purpose for which it was provided or accessed, unless otherwise required or permitted by law.
Our website may use cookies and similar technologies to improve functionality, understand website performance and measure marketing activity.
This may include tools such as:
These tools may collect information such as your IP address, browser type, device type, pages visited, time spent on pages and how you found our website.
You can manage or block cookies through your browser settings. However, some website features may not work as intended if cookies are disabled.
We may use your contact details to send you relevant updates, offers, insights or service information about Ketcomm IT.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Even if you opt out of marketing, we may still contact you about important service, billing, security, legal or operational matters.
We may share personal information where reasonably necessary to operate our business, deliver services, or comply with legal obligations.
This may include sharing information with:
We only share information where there is a legitimate reason to do so and, where appropriate, we take steps to ensure third parties handle information securely.
Some of the technology platforms and cloud services we use may store or process information outside Australia.
This may include service providers located in countries such as the United States, New Zealand, the United Kingdom, Singapore, the European Union or other regions where major cloud, software and security providers operate.
Where we use overseas service providers, we take reasonable steps to work with reputable providers and ensure personal information is handled securely and consistently with this Privacy Policy.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the circumstances, these steps may include:
No method of transmission or storage is completely secure. However, we work to apply practical and appropriate safeguards based on the nature of the information and the services we provide.
We keep personal information for as long as reasonably necessary for the purpose it was collected, including to provide services, manage client relationships, meet legal obligations, resolve disputes, enforce agreements, maintain business records and support security requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted to retain it by law, contract, insurance or legitimate business needs.
If we become aware of a suspected or actual data breach involving personal information, we will assess the situation and take reasonable steps to contain, investigate and respond to the breach.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
We may also notify affected clients, vendors or other relevant parties where appropriate.
You may request access to the personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
In some cases, we may be unable to provide access or make changes where permitted by law, such as where the request affects the privacy of others, relates to legal proceedings, or is unreasonable, repetitive or impractical.
Where practical, you may interact with us anonymously or using a pseudonym.
However, for most business enquiries, support requests and managed IT services, we will need certain identifying information to respond properly, provide services, verify authority, maintain security and manage client accounts.
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, security or content of those third-party websites. You should review their privacy policies before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations or privacy practices.
The updated version will be published on our website with the revised “Last updated” date.
If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Ketcomm IT Australia
Email: hello@ketcomm.com.au
Website: www.ketcomm.com.au
Business location: Sydney, New South Wales, Australia
We will aim to respond to privacy enquiries within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
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